The Microsoft Difference

Bond Consulting Services (BCS) is thrilled to be a dedicated Microsoft Gold Partner and Cloud Solution Provider because when it comes to the customer experience, no one does it better than Microsoft. With this new age of digital transformation, supporting and enhancing the customer journey experience is crucial for growth and development. However, many organizations struggle to optimize the customer experience due to data siloes between various customer relationship modules such as fulfillment, service, support, commerce, sales, finance and marketing. For instance, Microsoft surveyed a broad range of marketing and sales organizations to see what customer challenges they were facing. These organizations denoted the same top three challenges which include:

• • Application integration
  • Identity, privacy and consent
  • Data governance and compliance

If only there was a way to support these challenges while connecting data across all your solutions…Oh wait, there is!

Microsoft Product Mapping to Enhance the Customer Experience:

Microsoft’s broad range of solutions and carefully crafted architecture are designed to support every aspect of the customer experience so you can have an end-to-end view of the customer journey, improve your customer service, streamline your sales process and focus on what matters most for your business.

1. Power BI: Power BI includes default dashboards and reports for automated data analysis. Power BI also enables users to create custom dashboards and reports with just a few simple clicks so you can quickly gather customer insights and take intelligent action.

2. Power Automate: Power Automate supports workflows and rules so you can follow along in the customer journey at every stage and connect with your customers in the moments that matter.

3. Marketing: Dynamics 365 Marketing provides powerful audience management and event management tools so you can increase brand awareness, grow your customer base and receive immediate feedback on your products and services.

4. Customer Insights: Microsoft Dynamics leverages AI and advanced analytics to provide personalized recommendations on how to improve the customer experience and increase sales.

5. Security: Microsoft Dynamics 365 Customer Engagement helps you protect your critical business data with identity permissions, encryption, authentication, privacy, data loss prevention and other built-in tools so you have multiple levels of security.

6. Dataverse: Dataverse in Microsoft Azure supports data integration, quality and governance by enabling users to store immense amounts of data in a scalable and secure environment.

These solutions can be integrated seamlessly and are specifically tailored to provide a personalized, customizable and successful journey orchestration to your customers. And they are only some of the many Microsoft solutions that will enhance your business success!

To learn more about Microsoft’s powerful suite of applications and how they can be leveraged to enhance the customer journey, please contact our BCS Team at (562) 988-3451 or sales@BondConsultingServices.com.