Transforming Business Processes with an Agentic Mindset for Customer Engagement | FastTrack TechTalk

In this TechTalk, Microsoft's FastTrack team and Mavim break down what it means to adopt an agentic mindset across Dynamics 365 Customer Engagement.

 

Learn how to move from fragmented workflows to scalable, end-to-end processes that blend human expertise with AI agents. You’ll see real-world scenarios across customer service, sales, and field service, along with a practical framework for identifying where AI actually adds value. The session also introduces the four stages of agentic maturity—from foundational process clarity to autonomous operations—and how to measure success across productivity, quality, adoption, and ROI.

 

If you’re thinking about AI in Dynamics 365, start here: fix the process first, then layer in agents where they matter most. Watch to learn how to design smarter processes that scale with AI.
 

Companion file: Transforming Business Processes with an Agentic Mindset for CE (pdf)