Dynamics 365 for Field Service – Introduction

Dynamics 365 for Field Service is a solution provided by the Microsoft that support organizations deliver field related services to the customer location. The application combines workflow automation, scheduling algorithms and mobility to set mobile workers up for success when they’re on-site with customers fixing issues.

Dynamics 365 for Field Service key’s capabilities include:

• Work Order Management.
• Scheduling and Optimization
• Mobile App for Field Agents
• Assets and Equipment Management
• Inventory, Purchasing and Return Management
• Analytics for Reporting

I am writing a series of the blog article to cover the different topics of Dynamics 365 for Field Service. The below are the topics.

1. Dynamics 365 Field Service – Initial Configuration
2. Dynamics 365 Field Service – Work Order
3. Dynamics 365 Field Service – Schedule Board
4. Dynamics 365 Field Service – Implement Schedule Assistant
5. Dynamics 365 Field Service – Agreements
6. Dynamics 365 Field Service – Mobile App for Field Agents
7. Dynamics 365 Field Service – Purchase Order and Inventory
8. Dynamics 365 Field Service – Manage Inventory and Process Returns
9. Dynamics 365 Field Service – Customer Assets

I will keep on updating or add a new topic as and when it requires.