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Dynamics 365 Community / Blogs / Dynamics Services Group / Configure Dynamics 365 with...

Configure Dynamics 365 with Shared Mailbox for Email Cases

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Dynamics Services Group Profile Picture Dynamics Services G...
Complete step-by-step guide on how to create a shared mailbox in Microsoft 365 and configure it to work with Dynamics 365 Customer Service for use with Email to Case or queues. 📩 Step 1: Create a Shared Mailbox in Microsoft 365 Admin Center ✅ After creation: 🔄 Step 2: Assign a License Temporarily (if needed) […]

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