Call Center CRM Case Study Video: MyAssist

Check out the Call Center CRM Case study video below.

“We need to give the agents all the tools they need to be successful doing what they already love to do which is help people,” said Mike Meeks, chief operations officer, MyAssist.  “The old solution wasn’t scalable.  It wasn’t flexible and it wasn’t as stable as we needed it to be.  Dynamics really gave the most felxibibiliyt.  Both a premise and cloud based solution so we could choose which of those worked better for us.”

MyAssist provides high-touch, personal concierge services to customers of their direct clients like Ford, Mercedes Benz, Spirit Airlines and Allstate. Microsoft Dynamics CRM helps MyAssist’s call center agents understand the needs of every customer and quickly deliver personalized service. Agents now have the tools they need to become successful doing what they love to do- helping fulfill the wide-variety of customer requests.

“What dynamics does for an organization is help them understand the needs of every customer and react specifically to the needs of that customer,” said James Flavell, president, MyAssist.  “What dynamics does is allow us to organize data in a meaningful way so we can deliver a service result in moments that’s personalized to the needs of the customer.”

About goERPcloud

goERPcloud is the first on-demand Microsoft Dynamics Cloud Marketplace that allows you to test drive different flavors of Microsoft Dynamics AX, GP, NAV and CRM with preconfigured 3rd party applications.  goERPcloud boasts a robust ecosystem of Microsoft Dynamics Partners, helping businesses find the cloud-based software solutions that best fit their current and future business needs.  Since 2000 RoseASP.com, the power behind goERPcloud, has provided hosted Microsoft Dynamics ERP and CRM applications to businesses around the world. For more information about goERPcloud, visit www.goERPcloud.com.

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