Commonly used sales Components in Dynamics 365 Sales
Views (16)
Goloknath
1,843
User Group Leader
Like
Share
ReportHere are some of the most commonly used sales components.
| Term | Definition |
| Account | An account represents a business or organization. Sometimes this is a customer or a vendor. In some organizations, this might be a different grouping, such as a family. Typically, an account will have related contact rows. |
| Activities | An activity is a type of table that offers tracking and scheduling options. By default, the system will have activities such as email, appointment, and phone call already configured. An administrator can add additional custom activities to meet additional business needs. |
| Business process flow | A business process flow (BPF) is a type of automation in Microsoft Power Platform. The BPF is placed on an table and offers users guidance and a predictable action plan for gathering data. Administrators can add additional automation based on triggers from the user’s interaction with the BPF. |
| Contact | A contact represents a single individual. A contact will often have many related rows such as an account and activities. |
| Customer | A customer can be either an account or a contact. Typically speaking, in a business to business scenario, this is an account. In a business to consumer scenario, this is a contact. |
| Invoice | An order or row of a sales including details about products or services purchased that has been billed to the customer. |
| Opportunity | Like a lead, an opportunity is a potential sales transaction. Typically speaking, an opportunity is a more viable prospect than a lead, and it will contain more information and be tracked for a longer period of time. |
| Order | A confirmed request for delivery of goods and services based on specified terms, or a quote that has been accepted by a customer. |
| Product catalog | A collection of rows that interact with opportunities, quotes, orders, and invoices to facilitate management of products, price lists, discounts, and product families for sales transactions. |
| Quote | A formal offer for products or services, proposed at specific prices and related payment terms to a customer. |
This was originally posted here.
*This post is locked for comments