The year 2026 is one where the contact center market sees a dramatic disruption
of the long-standing Workforce Management (WFM) paradigm, which has historically
been grounded in a rigid and mathematical interpretation of Erlang C and
Excel-driven ...
Bringing end-to-end visibility with screen recording in Dynamics 365 (A unified
capability for Dynamics 365 Customer Service and Dynamics 365 Contact Center
that captures an agent’s on-screen workflow to provide context beyond just voice
and text....
This architecture addresses the common organizational challenge of fragmented
customer journeys by integrating leading multi-cloud and multi-SaaS
platforms—specifically Salesforce Marketing Cloud and the Microsoft Dynamics 365
CRM suite—underpinne...
Introduction The Saga pattern is a design pattern used to manage distributed
transactions in a microservices architecture. It offers a way to handle
long-running transactions and ensure data consistency across multiple services
without relying on ...
As per the research from McKinsey & Company, there is an opportunity for cybersecurity technology and service providers of $2 trillion due to the increase in digital crime because of the increase in online and mobile interactions. Please refe...
Please Open Power Platform Admin Centre by https://aka.ms/ppac
Navigate to Environment –> select environment –> Settings –> Products –> Privacy + Security as per below snapshot
Enable Sharing as hi...
When user click on Environments in power platform admin center, they can see screen as per below which has options for
+ New – To create new environment
Refresh – Refresh the environment
Rec...
Microsoft has introduced below programs those who are interested can avail this training & Certification which absolutely FREE.
Microsoft Power Up Program:
Microsoft Power Up Program is a 3 months program which enables non-tech professi...
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