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Microsoft Dynamics 365...
Microsoft Build 2026 Summary
Goloknath 1,909 User Group Leader
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Microsoft Dynamics 365...
2026 World Leaders in Contact Center WFM – Competitive Landscape and a Comparison ...
Goloknath 1,909 User Group Leader
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Microsoft Dynamics 365...
Bringing end-to-end visibility with screen recording in Dynamics 365 Contact Centre
Goloknath 1,909 User Group Leader
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Microsoft Dynamics 365...
Architectural Description: Intelligent, Integrated Multi-Platform CRM and Interact...
Goloknath 1,909 User Group Leader
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Microsoft Build 2026 Summary

Microsoft Build 2026, held from June 2nd to June 3rd both online and in San Francisco, marked a monumental shift in the technology landscape. For the past several years, the developer ecosystem has been relentlessly focused on the foundational cap...

Goloknath 1,909 User Group Leader
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2026 World Leaders in Contact Center WFM – Competitive Landscape and a Comparison ...

The year 2026 is one where the contact center market sees a dramatic disruption of the long-standing Workforce Management (WFM) paradigm, which has historically been grounded in a rigid and mathematical interpretation of Erlang C and Excel-driven ...

Goloknath 1,909 User Group Leader
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Bringing end-to-end visibility with screen recording in Dynamics 365 Contact Centre

Bringing end-to-end visibility with screen recording in Dynamics 365 (A unified capability for Dynamics 365 Customer Service and Dynamics 365 Contact Center that captures an agent’s on-screen workflow to provide context beyond just voice and text....

Goloknath 1,909 User Group Leader
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Architectural Description: Intelligent, Integrated Multi-Platform CRM and Interact...

This architecture addresses the common organizational challenge of fragmented customer journeys by integrating leading multi-cloud and multi-SaaS platforms—specifically Salesforce Marketing Cloud and the Microsoft Dynamics 365 CRM suite—underpinne...

Goloknath 1,909 User Group Leader
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Saga Pattern in Microservices Architecture

Introduction The Saga pattern is a design pattern used to manage distributed transactions in a microservices architecture. It offers a way to handle long-running transactions and ensure data consistency across multiple services without relying on ...

Goloknath 1,909 User Group Leader