Why do ECM and BPM implementations fail? 3 places to focus

Whether you are looking to gain better control of you AP approval process or a more efficient way to handle Federal Mandates for Industry Standards such as Sarbanes Oxley and ISO requirements, many companies are looking at Workflow and Enterprise Content Management Solutions (ECM) as a perfect plug-in to their Enterprise Resource Planning (ERP) system.  While these systems typically provide a quick ROI once setup, the challenge of the implementation can sometimes hinder or even stop the adoption of the technology. 

For these types of efforts, the planning should start long before the actual engagement of vendors. If you don't have a project manager on staff, I recommend hiring one for the effort or even better send an employee for project management training o...

read more