How the AI Powered Quality Evaluation Agent Transforms Customer Interaction Quality

In high-volume customer support environments, maintaining consistent interaction quality is a constant challenge. Support managers and supervisors often handle thousands of cases and conversations every month, making manual quality reviews slow, subjective, and limited in coverage. As a result, recurring issues such as incomplete resolutions, poor communication, or non-compliance with service standards often go unnoticed… Read More »

The post How the AI Powered Quality Evaluation Agent Transforms Customer Interaction Quality first appeared on Microsoft Dynamics 365 CRM Tips and Tricks.