Common Email Errors in GP

Kelsey Koep

19 Sep 2017

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Hi Everyone!

Email issues can be tough to troubleshoot because a lot of pieces come into play. Is it a GP setup issue? Is there an issue with a modified report/template? Is there an issue with exchange or office? So, I wanted to write up a blog on the main errors we see and what can cause them.

The following errors are addressed in this document.

Common Email Errors

*A To, Cc, or Bcc Address could not be found

When emailing remittances, the Exception Report says Document errors: 0, Documents sent: 0

*This document type cannot be sent in email for this customer

*You must activate email functionality for this document before it can be sent in email

The company XXXX does not allow the sending of PDF files

An Unknown Error Occurred

A program is trying to send an e-mail message on your behalf when trying to send a Template via E-mail

Unable to email from Navigation List

Common Customer Statement Email Errors

Unknown Error

An Unknown Error Occurred or Document type cannot be sent

Invalid Recipients

Insufficient Memory

Note: When printing or emailing templates in batches, it is suggested to email no more than 200-300 at a time (depending on how much data is on each template). You will experience performance issues if you exceed that amount.

Hope this helps!

Kelsey Koep | SR Support Engineer | Microsoft Dynamics GP

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Darryl Turner 22
Posted 09 Jun 2021 at 17:39:34

Hi Kelsey, do you happen to have a copy of the Word Document referenced in this article? The link no longer works. Thanks.

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CEmshoff
Posted 04 Mar 2020 at 16:36:22

I just resolved this issue. The problem for me was the internal users email addresses were being converted by outlook from first.last@email.com to 'first last' format. GP was not able to resolve the 'first last' format, but when switched back to first.last@email.com the email would process correctly. (GP2018 R2)

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