When your webshop goes down: the short guide to a D365 Commerce SLA claim

Not a Microsoft-bashing post. The SLA is a published, contractual mechanism — using it properly is just being a grown-up customer. This post was created with the help of AI. The one distinction that matters The business measures lost orders. Microsoft measures the incident against a contractual definition of downtime. A broken customer journey is not automatically … Continue reading When your webshop goes down: the short guide to a D365 Commerce SLA claim