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Customer experience | ...
The Microsoft Platform Slide 2.0
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Customer experience | ...
Foundation principles Vs The pace of change
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Customer experience | ...
Agents, AI and the evolving messaging
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Customer experience | ...
Deal Planning & Qualification
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The Microsoft Platform Slide 2.0

I’ve made some changes to the slides I posted a few months back. In this new version I wanted to elevate Employee Experience (EX) and Customer Experience (EX) to the same plane. By coincidence this is also reflective of the new Microsoft Business ...

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Foundation principles Vs The pace of change

I’m fascinated by contradictions, contrasts and how whilst we live in a world of increasing change, there remains some fundamental principles that are as true today as they have every been. It is these foundational principles that I believe make o...

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Agents, AI and the evolving messaging

One of the areas I am particularly fascinated in right now is how people and organisations are adapting the way they think and talk about AI and the “Agentic World”. It is a fast moving space (although some of original tech has been around a long ...

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Deal Planning & Qualification

To build on my previous article about Business Value, it is crucial to have a clear, consistent, and agreed-upon financial basis for technology projects to ensure positive customer outcomes. Here are some further tips and practical steps on how to...

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Generative AI for UI

A few weeks ago I wrote about 𝗔𝗴𝗲𝗻𝘁𝘀 𝗮𝗻𝗱 𝘁𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗔𝗽𝗽𝘀: On April 4th 2025 Microsoft Research shared an update to our WHAM model (you can read more about that here: ) and if you want to actually play the Generative AI g...

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