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Session Id : D85s1Za/xHccnidbbTX3i7

Service | Customer Service, Contact Center, Field Service, Guides

Dynamics 365 Field Service Blog

Dynamics 365 Community / Blogs / Service | Customer Service, Contact Center, Field Service, Guides / Dynamics 365 Field Service Blog

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02 Apr 2025 Service | Customer Ser...
Transform dispatching in Dynamics 365 Field Service with Scheduling Operations Agent 
Dynamics 365 Cloud ... 180
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10 Feb 2025 Service | Customer Ser...
Spatial annotations for frontline technicians with Dynamics 365 Field Service & Mi...
Dynamics 365 Cloud ... 180
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29 Jan 2025 Service | Customer Ser...
Mobile Offline Data with Application Insights
Dynamics 365 Cloud ... 180
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16 Sep 2024 Service | Customer Ser...
Announcing the General Availability of the New UX in Field Service Mobile 
Dynamics 365 Cloud ... 180
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Latest blog posts

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02 Apr 2025
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Transform dispatching in Dynamics 365 Field Service with Scheduling Operations Agent 

When optimizing the schedule, the agent considers existing bookings as well as additional unfulfilled requirements. You can influence the schedule generated by the agent by crafting requirement views according to business objectives. For example, ...

Dynamics 365 Cloud ... 180
10 Feb 2025
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Spatial annotations for frontline technicians with Dynamics 365 Field Service & Mi...

Using spatial annotations is as straightforward as joining a Teams meeting or making a call. With the front-facing camera, users share their view with remote participants for real-time collaboration while in the flow of work.  Technicians in the f...

Dynamics 365 Cloud ... 180
29 Jan 2025
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Mobile Offline Data with Application Insights

This feature uses Application Insights to provide detailed analytics and reporting capabilities. Within Application Insights, you can create queries to drill down to data most relevant for your organization.  Based on those queries, create dashboa...

Dynamics 365 Cloud ... 180
16 Sep 2024
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Announcing the General Availability of the New UX in Field Service Mobile 

We are thrilled to announce the General Availability (GA) of the new User Experience (UX) in our Field Service Mobile (FSM) application! We heard your feedback during the preview period and are excited to mark this milestone with key enhancements ...

Dynamics 365 Cloud ... 180
21 Aug 2024
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Enable Spatial annotations for your frontline technicians using Dynamics 365 Field...

Access the new remote assistance capabilities in your mobile Teams app automatically upon release at no additional cost. The post Enable Spatial annotations for your frontline technicians using Dynamics 365 Field Service & Teams [https://www.micr...

Dynamics 365 Cloud ... 180
12 Aug 2024
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Your Board, Your Way – Optimize schedule board navigation patterns in Universal Re...

The schedule board now utilizes the computer's local cache to remember user settings, including the last accessed tab, map panel state, view type and mode, board start date, and column width, allowing users to resume their work seamlessly without ...

Dynamics 365 Cloud ... 180
08 Jul 2024
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Improve Mobile Offline performance with Offline Table Column Selection

Choosing columns for Dynamics 365 Field Service Mobile offline mode enhances Offline sync performance and user experience. The post Improve Mobile Offline performance with Offline Table Column Selection [https://www.microsoft.com/en-us/dynamics-3...

Dynamics 365 Cloud ... 180
17 Jun 2024
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Dynamics 365 Field Service announces the new Crew Allocation Tool, which enables t...

Being able to efficiently and effectively manage your resources is key to Dynamics 365 Field Service. Today, we introduce a new Crew Allocation Tool to streamline the process of making single-day membership changes to all your crews. We’ve heard f...

Dynamics 365 Cloud ... 180