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On July 1, we are introducing several new capabilities in Copilot for Service to further support agents working in their CRM of choice. The post Use expanded Copilot for Service capabilities in your CRM [https://www.microsoft.com/en-us/dynamics-...
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We are excited to introduce support for Copilot in Dynamics 365 Customer Service across multiple geographic regions, or cross-geo support. During the past few months, we successfully rolled out Copilot features to customers in the United States. Foll
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Dynamics 365 Customer Service is a powerful tool for managing your contact center. Its built-in analytic dashboards, such as the recently launched Omnichannel real-time analytics dashboard, provide a wealth of industry standard KPIs and metrics to he
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Real-time analytics are critical for organizations that want to stay on top of their contact center operations. The ability to see what’s happening in real-time, and to focus on the metrics that matter most, enables supervisors to identify a...
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Real-time analytics reports provide visibility into the overall support performance of an organization, so supervisors can monitor key operational metrics, make course corrections at the right time, and keep service levels high.Starting Monda...
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Are you tired of constantly searching for the same knowledge articles in Dynamics 365 Customer Service? Say goodbye to wasting precious time and hello to the new favorite feature! We are excited to announce a new knowledge management feature ...
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In today’s fast-paced business environment, contact centers need real-time analytics to provide top-notch customer support under pressure. One of the biggest challenges contact center managers face is the ability to react quickly to unexpect...
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Customer service agents in a digital contact center handle multiple customer queries simultaneously and work on several support requests in a day. Often, they might spend extra time creating support cases, catching up on past activities, or perfor...