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Customer experience | ...
Calling MS Graph API from Canvas Apps by using Power Automate and HTTP Request
Aric Levin - MVP 30,190 Moderator
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Customer experience | ...
Customer Service Workspace (Preview) in 2020 Wave 2 Release Plan
Aric Levin - MVP 30,190 Moderator
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Customer experience | ...
Document Generation Enhancements in 2020 Release Wave 2
Aric Levin - MVP 30,190 Moderator
Like (0)
Customer experience | ...
Email enhancements in 2020 Wave 2 Release Plan
Aric Levin - MVP 30,190 Moderator
Like (0)

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Calling MS Graph API from Canvas Apps by using Power Automate and HTTP Request

Recently, while working on some requirements, I noticed that one of the solutions that the company implemented was to replicate the Azure Groups and Members from AD into their Dataverse environment. This seemed to me to be unnecessary, but sometim...

Aric Levin - MVP 30,190 Moderator
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Customer Service Workspace (Preview) in 2020 Wave 2 Release Plan

For anyone who has experience with Microsoft Omni channel interface, and has enabled the 2020 Wave 2 Release Plan, there is a new app that appeared with the name Customer Service Workspace (Preview). As noted in the release plan, the multisession ...

Aric Levin - MVP 30,190 Moderator
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Document Generation Enhancements in 2020 Release Wave 2

With the release of Microsoft Dynamics 365 and Power Platform 2020 Release Wave 2, Microsoft has made some enhancements to the document generation capabilities and file attachments in model-driven apps. This first post will cover the document gene...

Aric Levin - MVP 30,190 Moderator
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Email enhancements in 2020 Wave 2 Release Plan

With the release of Microsoft Dynamics 365 and Power Platform 2020 Release Wave 2, Microsoft has made several enhancements related to the email experience in model-driven apps. This post will cover the email file attachment enhancements as well as...

Aric Levin - MVP 30,190 Moderator
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Microsoft Forms Pro is becoming Dynamics 365 Customer Voice

In late July, during Inspire 2020 event, Microsoft made an announcement about the upcoming changes to their forms and survey application (Forms Pro), and rebranding this as a completely new product Dynamics 365 Customer Voice. The announcement aft...

Aric Levin - MVP 30,190 Moderator