CRM Connection

CRM Connection
  • Information on Microsoft Dynamics Online Services and Heartbleed

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    The Heartbleed vulnerability in OpenSSL ( CVE-2014-0160 ) has received a significant amount of attention recently. While the discovered issue is specific to OpenSSL, many customers are wondering whether this affects Microsoft’s offerings, specifically...
  • How Buffalo Studios is Delivering Game-Changing Customer Service with Parature

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    If you’re old enough to remember when the latest in gaming technology meant circles eating dots, triangles shooting dots and rectangles hitting dots, you’re old enough to know that the gaming industry has experienced a meteoric rise and transformation...
  • 14 Must-Read Stats that Emphasize the 2014 Customer Experience Imperative

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    Customer experience: it’s been a big buzzword for years now, but mostly just that – something talked about, watched and waited upon, but never acted on – until now. According to Forrester Principal Analyst Kate Leggett in a new report...
  • Microsoft Dynamics CRM + Parature Named 2014 CRM Magazine Service Leader Award Winners

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    We want to share with you the welcome news that Microsoft Dynamics CRM has been named a 2014 CRM Magazine Service Leader Award winner. A key reason for this win as noted by analysts judging these awards was Microsoft’s recent acquisition of Parature...
  • 3 tips for using social to drive sales leads

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    Salespeople know that their book of business is built on personalized interactions. Social offers the ability to scale these interactions, leading to greater productivity, and ultimately, sales. This ability comes with expectations; customers are now...
  • Microsoft Dynamics CRM pricing and licensing: more integrated value for marketing, sales and customer care.

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    Following our announcement of the new capabilities that will be released in Microsoft Dynamics CRM Online during the second quarter of 2014, and as we welcome our customers and partners to Convergence 2014 in Atlanta, we are excited to share updates to...
  • Transform your business with Microsoft Dynamics CRM

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    This is a big day for Microsoft Dynamics CRM. In our efforts to enable our customers to deliver amazing customer experiences, we are taking a monumental step at just the right time. I’ve been travelling quite a bit over the past year, talking to...
  • Microsoft Dynamics CRM and Parature – a match made for you

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    Today’s announcement that Parature will join the Microsoft Dynamics family marks a significant milestone in our mission to enable organizations to deliver amazing customer experiences. The addition of Parature’s cloud service solutions not...
  • Office 365 customers: Take advantage of Microsoft Dynamics CRM 2013 limited time offer!

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    It’s been a very energizing month for us in the Microsoft Dynamics team. Early in October, we announced the general availability of Microsoft Dynamics CRM Online Fall ’13 . This week, we welcomed thousands of customers and partners who tuned...
  • The New “A” Player Sales Rep for 2014

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    It’s that time of the year. Planning is in full swing. You want to go into next year confident the team will make the number. If you’ve been following my latest posts here , here and here , you’ve read a lot about the changing Buyer...
  • Is Your Sales Process Ready for 2014?

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    Over 5,000 sales leaders shared their biggest obstacles during SBI’s 7 th Annual Sales Research Study . “Sales process execution” was stated as one of those. It had surfaced as a bigger execution gap than years past. The sales force...
  • Investigate, Don’t Interrogate

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    Buyers are more sophisticated than ever, thanks to immediate access to information from anywhere and at any time. Various pundits in the selling industry want to argue that point. These are the sellers stuck in pre-Internet times when buyers relied solely...
  • Microsoft and InsideView: Helping Businesses Get Social

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    In the Age of the Customer, people have quicker access to information, they are always connected and have a more powerful voice. That means businesses are increasingly looking at how they can deliver better customer experiences. CRM solutions should help...
  • Why Social Selling Matters

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    Selling in the B2B space is only becoming more difficult. But I’m not telling you anything that you don’t already know. The web and social networks have changed everything. As a result, buyer behavior has changed. In days gone by, a primary...
  • Social Selling Has Become Mission Critical

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    In 2013, social selling started to become mission critical. Social selling has shown up in research from time to time in the past. However, there has not been enough evidence to prove it worked. That changed in 2013. SBI started to see proof that if sales...
  • Map Your Buyer’s Journey to Hit Your Sales Goal

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    Current research conducted by SBI has revealed a fundamental shift in behavior that is the result of a new breed of buyer. The new buyer is well informed, technology enabled, saturated with media, and suffering from information overload. As a result,...
  • Microsoft Dynamics CRM Online Fall ‘13 Now Available!

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    Today, I am happy to announce the general availability of Microsoft Dynamics CRM Online Fall ’13. We truly feel that this solution marks a turning point in the CRM software solution category, but instead of listening to us talk about, you can now...
  • Microsoft Dynamics CRM Online Fall ’13 will go live in the next few weeks!

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    As we complete our roll-out to our datacenters in Asia, EMEA and North America, I am pleased to announce that the global availability of Microsoft Dynamics CRM Online Fall ’13 will happen over the next few weeks! Companies looking for a cloud-based...
  • Are you delivering amazing customer experiences?

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    Register today for our Global Premiere Event to hear from cutting edge companies who are! How often do you get a chance to peek under the hood of forward-thinking companies to glean insights you can apply to your own business? If you’re thinking—not...
  • The Microsoft Dynamics CRM 2013 Release Preview Guide is Here

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    You know, it’s no secret that I've been in this business a long time. That gives me a pretty good perspective on what is out there when it comes to the world of CRM software, heck, I helped build a few myself. Thing is, the world is different...
  • Partner Readiness for Microsoft Dynamics CRM code-named “Orion” Scheduled for October 20 at The Partner Connections Event

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    “Orion” is coming and we couldn’t be more excited to share it with you! Join the Microsoft Dynamics CRM team on Sunday, October 20, for a partner readiness event around Microsoft Dynamics CRM 2013 formerly code-named “Orion”...
  • Introducing a more flexible and personal way to buy Microsoft Dynamics CRM Online

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    We recently shared how the upcoming release of Microsoft Dynamics CRM 2013 will make business personal. Today, we are announcing how buying CRM will become more personal too. Since the introduction of Microsoft Dynamics CRM Online in April 2008, we...
  • Making Microsoft Dynamics CRM Personal

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    You don’t have to be in the CRM software business to know that there have been some recent shifts in the market that have fundamentally changed things, all you have to be is a customer. Think about it, customers today are smarter. With a constant...
  • MyAssist Transforms the Concierge Industry by Focusing on the Customer

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    Editors at Microsoft News Center recently spoke with John Noel, CEO at MyAssist, to learn more about how Microsoft Dynamics CRM is helping the company transform the concierge industry. Have you ever wished you could free up time by handing off some...
  • City Harvest Feeds Hungry New Yorkers by Getting Food to Where It’s Needed Most

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    Editors at Microsoft News Center recently spoke with Matthew Reich, Vice President of Operations at City Harvest , to learn more about how Microsoft Dynamics CRM Online is helping the anti-hunger nonprofit keep up with the growing demand for food donations...