Check out the latest features available in Dynamics 365 for Customer Engagement, including LinkedIn Connect, Voice of the Customer and Universal Resource Scheduling.
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As updates are deployed to the Dynamics 365 service, there are two separate versions that are tracked:
App Version: Application version represents the binary version that is deployed to the Dynamics 365 servers. These updates contain product improvements and bug fixes that are delivered through application code changes.
DB Version: Database version represents the version of the organization’s database. These updates contain customization changes to support new features, product enhancements, and bug fixes.
There are two primary scenarios where the App Version and DB Version will not match.
App-only Update: As Microsoft continues to increase the frequency of updates to Dynamics 365, it is common for a release to only include application updates with no database updates required. In such a scenario, the App Version will be incremented, but the DB Version will remain the same. On a subsequent release that involves both application and database changes, the versions will once again align.
Update Sequence: During the update sequence, application servers are updated first, followed by the update of the organizations themselves. Multiple organizations are batched together and updated concurrently to speed up the overall release. Depending on when an organization is picked up for processing, the versions may not match during this window of time.
What should customers do when the versions do not match?
As described in the scenarios above, it's entirely normal for the App Version and DB Version to occasionally differ. The application is built specifically to support compatibility with previous database releases, so mismatched versions are generally not a cause for concern.
Review the Dynamics 365 Customer Engagement Readme/Known Issues for important information on services and applications availability, security requirements, known issues and possible workarounds.
Protecting data, preserving privacy, and complying with regulations such as the General Data Protection Regulation are some of the highest priorities for a business. It is critical that organizations audit the entirety of data processing actions taking place to be able to analyze for possible security breaches. The Activity Logging feature in Dynamics 365 provides this capability for the use of Office and Dynamics 365.
How does this differ from past audit logging?
Audit logging covers enabling and viewing logging for specific entities and attributes. What is logged is largely based on the context of the activity. Open a record and activities such as who created the record, what values were entered and changed, who updated it, etc.…are logged for that particular record.
Activity Logging has two significant differences with prior Microsoft Dynamics 365 auditing:
For more information on this feature and how to set it up, review Enable and use Activity Logging.
Portal capabilities version 184.108.40.206 for Microsoft Dynamics 365 is now globally available for all customers.
This release includes Portal host version 220.127.116.11 and Solution Version 18.104.22.168 (for Dynamics 365 org version 9.x) and 22.214.171.124 (for Dynamics org versions greater than or equal to 8.1).
New solution packages will be available after portal host upgrades have been completed globally. The portal host will automatically be updated by Microsoft, but action must be taken by your organization to upgrade the solution packages. Until the solution packages are updated, some enhancements will not be available to portal administrators and/or users. For instructions on how to upgrade the portal solution packages, please refer to this Knowledge Base (KB) article.
Dynamics 365 Portals app: The Dynamics 365 Portals app provides a new experience to configure and manage the online platform to communicate and collaborate with customers.
Reset a portal: Customers can now reset a portal if they plan to move to another geolocation or to another tenant, and don't want to use the portal anymore. For more information see Reset a portal
Change the base URL of a portal: Customers can now change the base URL of a portal after it is provisioned. For more information see Change the base URL of a portal.
Resolved issues include:
For more information, review this KB article.
Schedule anything in Dynamics 365 using Universal Resource Scheduling (URS). Customers can enable scheduling for any entity including custom entities. For example, customers can enable scheduling for the opportunity form and schedule marketing visits for the opportunities. This same functionality is available for the case form and scheduling time to work on cases.
URS also includes a requirement calendar to create requirement details. When creating a resource requirement, each requirement record is associated with a calendar. On the requirement form, there is a “modify calendar” option on the ribbon bar, which allows customers to modify the calendar for the requirement.
For more information how to use this feature, review this post on the Dynamics 365 Customer Engagement Team blog.
Detailed documentation for URS scheduling extensibility is now available. For more information and additional resources such as sample walkthroughs and an overview video, review this post.
The latest update to the Field Service and Project Service Automation solutions for Dynamics 365 is now available. This release includes improvements to quality, performance, and usability, based on customer feedback and requests.
Field Service enhancements (v126.96.36.199)
Project Service Automation (v188.8.131.52) Enhancements
Resolved issues include:
Universal Resource Scheduling Enhancements
Note: Improvements and bug fixes for Universal Resource Scheduling apply to Field Service and Project Service Automation as well as to other schedulable entities in the Sales or Service applications.
For more details and to see previous release notes, review this blog post.
The Microsoft Social Engagement 2018 Update 1.6 is now available.
New and updated features:
For more information review this blog post.
Microsoft announced an agreement to acquire GitHub, the world’s leading software development platform. GitHub is a great resource for Dynamics 365 developers. From Microsoft CEO, Satya Nadella, “Microsoft has been a developer-focused company from the very first product we created to the platforms and tools we offer today. Building technology so that others can build technology is core to our mission to empower every person and every organization on the planet to achieve more.”
For more details on the why behind the purchase and the opportunities ahead, review this blog post from Satya.
When an async workflow is triggered in a Dynamics 365 organization, a record will be created in the AsyncOperationBase table to track the processing of the async job. Additional records will also be created in the WorkflowLogBase table to maintain logs for the workflow execution.
Business Process Flows also store BPF stage transition and action logs for the BPF in the WorkflowLogBase table.
For organizations that use workflows or business process flows heavily, these table will grow over time and eventually become large enough to introduce performance issues as well as consume excessive storage in the database.
Customers can leverage the bulk delete system job under Settings > Data Management > Bulk Record Deletion to delete unneeded records from these tables.
For details on how to setup the bulk delete system job, review this blog post.
With the rise of mobile and social technologies, customers are now more powerful than ever. Their always-connected status and ability to find information in seconds puts them in control of their own experience, and this trend has forced businesses of all sizes to rethink how they engage and connect with their customers. Businesses are no longer focused on “touch points” during the marketing, sales and customer service process, but instead find a need to engage in meaningful, ongoing relationships that involve frequent online and real-world interactions.
Your Roadmap for a Digital-First Business provides insight on how businesses can stay relevant as unprecedented processing power, revolutionary cloud storage, and continuous connectivity change the face of business. This e-book provides ideas on how Dynamics 365 helps businesses:
Microsoft is bringing together the Dynamics 365, Power BI, Excel, PowerApps and Microsoft Flow communities to connect and collaborate at the Microsoft Business Applications Summit. The summit takes place in Seattle, Washington, July 22-24. This is a perfect opportunity for Analysts, Business Users, IT Professionals and Developers to advance their skills, learn about applications that are critical to their business, learn how to simplify the management of data and identify key elements of the platforms to help drive innovation.
For more information and to register, visit the event website.
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