Numerous disparate spreadsheets, old Access databases and legacy systems are causing inefficiencies, unreliable data and impacting the service delivered to the public.
Microsoft’s release of Microsoft Dynamics 365 and its seamless integration with other applications on the Office 365 platform (including SharePoint, Yammer, OneDrive, Skype) allows Local Government / Public Sector organisations to empower their employees, use data intelligently and provide better engagements with the public. For those Local Government / Public Sector organisations already using Microsoft and especially Office 365, then Microsoft Dynamics 365 is the next step to improve internal processes and add more value to your existing investment.
One thing many Local Government / Public Sector organisations will likely agree about is the number of Excel spreadsheets (and other sources) holding similar information about your contacts / citizens / organisations that engage with you. Whether it be registration details, programmes and engagements or complaints and issues – it is rare to see all this information in one system.
This is where Microsoft Dynamics 365 can help. Microsoft Dynamics 365 is a Customer Relationship Management solution at its core – however it can be the framework for organisations to build applications and solutions centrally with point and click technology.
What makes this an even better solution for Local Government / Public Sector is the cost of ownership. Microsoft have released new pricing (which will be explained in a future article) that provides the majority of your staff with this functionality for only a few pounds a month. The new, improved licensing structure means that users only pay for what they need access to – Case Management users will have a Customer Service App license (which replaces the old Professional license).
However, all users who need Microsoft Dynamics 365 for all the other features mentioned above could be paying just a few pounds per month! This gives Local Government / Public Sector organisations the opportunity to move from all their legacy unsupported solutions to a modern, intuitive and flexible Microsoft application integrated to the tools and applications they already use on a daily basis.
For more information on Microsoft Dynamics 365 for Local Government / Public Sector, please contact firstname.lastname@example.org and follow our blog for more details.
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