D365UG/CRMUG Summit Nashville, October 10-13, is the one place this year where you’ll take part in electrifying general sessions, essential peer-to-peer knowledge exchanges, product insight forums, and authentic networking opportunities.

One of such exciting general sessions is the Opening General & Microsoft Product Session on Wednesday, October 11, with newly announced speaker Param Kahlon, General Manager Dynamics 365 Customer Engagement Program Management Team. 


Param is responsible for driving the product roadmap & strategy for CRM and strategic incubation projects. He has over 20 years of experience in strategic planning, CRM product management, and new product introduction.

Param holds an MBA from Carnegie Mellon University and a Bachelor’s degree in Computer Science & Engineering from Punjabi University, India.

Learn more about Param.

“D365UG/CRMUG is excited to have a long-time product expert across Microsoft Dynamics give perspective on the roadmap with Dynamics 365," said Tony Stein, D365UG/CRMUG General Manager. "Param first spoke with us at Summit 2013 in Tampa, FL where he introduced Microsoft Dynamics CRM 2013 and demoed Business Process Flows. Now, four years later the continued investments and innovation he and the team at Microsoft are making with Dynamics 365 continues to help us serve and fulfill the mission of the user group.” 

In his presentation, Param will cover:

Personalize Your Customer Engagement with Microsoft Dynamics 365

Customer expectations are higher than ever. By 2020 experience will overtake price and product as the key brand differentiator. Companies need to focus on their customer engagement strategy, supporting all touchpoints along the customer journey, from initial marketing contact, through sales, shipping, and customer service. Param Kahlon will discuss current and future innovation of Dynamics 365, bringing together the latest on mobile and seamless integration with Office 365. Learn how data and AI enable you to extend and adapt your business processes and power intelligent action. Hear from customers on how they applied Dynamics 365 to create a truly engaging customer experience.

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Not yet registered for D365UG/CRMUG Summit? Click below to join Param and thousands of your Dynamics peers in Nashville, TN this October: