We are excited to release a new diagnostic scenario for Dynamics 365 (formerly CRM Online). This diagnostic is included as part of the Office 365 Support and Recovery Assistant which you can download by clicking here. This scenario is designed to troubleshoot issues with signing into Dynamics 365 with your web browser. Below is an overview of some of the checks and recovery actions that are included as well as some screenshots.
Before running any checks, this diagnostic first prompts you for which web browser you are using if multiple browsers are installed. Any recovery actions that appear later will be based on the selected browser.
The screenshots below show the experience of running this diagnostic scenario. In the following example, the No button was clicked each time to show the full set of possible recovery actions.