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The user receives email queued and accepted. CRM plays the email to the user queue (my activities), after answering how we can do to remove the email from the queue user?
Use remove button in top of the queue to remove Item from the Queue.
To remove the email only from the “in progress” folder, you need to select the email (without opening it) from the list of queue items - then delete it. This will only remove the pointer to the email activity itself, and the original email activity will remain in CRM. It will just not appear in the queue anymore.
If you want to delete the e-mail activity from CRM, then you need to open it from the list of e-mails in the queue (by double clicking it, for example) and then deleting it.
OR else you can do this with below mentioned sdk methods
The CRM SDK has a 'DetachFromQueueEmailRequest' query class that you set the Queue guid and the Email Activity Guid and execute like so:
private void removeItemFromQueue(Guid queueguid, Guid originalEmailGuid)
DetachFromQueueEmailRequest request = new DetachFromQueueEmailRequest();
request.EmailId = originalEmailGuid;
request.QueueId = queueguid;
DetachFromQueueEmailResponse response = (DetachFromQueueEmailResponse) service.Execute(request);
Your suggestion helps, but there is some process that the CRM to replay your email, it is removed from the queue?
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