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i need to integrate Dynamics CRM 2013/2015 with Act CRM,RightNow and Sage ERP.
You can create an intergration with ERP products in multiple ways. Depending on your requirements and development capacity you can either custom code an integration using the CRM Webservices or you can use an existing tool such as Scribe to do this integration for your.
Hope this helps,
I put together some options on this page.
I found :-
related to your request.
Vijay| Microsoft Dynamics CRM Support engineer
I know of a CTI integration that works with MS Dynamics and CIsco and you can request a demo or sign up for a free trial. Checkout these integrations at www.tenfold.com/.../dynamics
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