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We are using DotMailer to send marketing content to our users. On the DotMailer website, the integration should work both ways but we are seeing limited return from DotMailer into CRM. When a user selects 'unsubscribe' from DotMailer, this does not update the 'Do Not Allow Bulk Emails' field as explained on the DotMailer website.
We have checked the email account settings and the option to update this field is ticked. Has anybody else experienced this issue?
I think you should contact DotMailer directly since they are the one who built the integration between his product and CRM.
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