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I create a field with data type of "multiple lines of text" and maximum length 15,000 but when I put it on the case entity, I added pen control but can't change control to pen control for web?
Any idea how can I fix it?
As I know, this control cannot be enabled for Web.
You could take a look at the following article.
How to Add Signatures Using Pen Control in Microsoft Dynamics 365
Hope it helps.
So can you tell me how can I set mobile app for CRM?
Do you mean where to download and configure Dynamics 365 for Mobile?
If you want to download and configure it in your phone, you could go to App store, search Dynamics 365 for Phones, and download it.
You could refer to MS CRM 2016 Mobile App Configuration
Hope it makes sense.
Appreciate to Mark as Answer if it is useful.
I mean how to configure the application mobile?
If so, you could take a look at the article I provided in the former reply.
Any other questions, welcome to update.
It is available now in in Web (2020 Release wave 1)
Business Applications communities