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I'm hoping that you will be able to advise me please - we are just implementing a Dynamics CRM 4.0 solution on our own server but I am not sure how best to configure our email needs.
We have several email addresses that go into seperate mailboxes (for example: support@ enquiries@ sales@) and we have a team of users who need to access those mailboxes (for example: John, Chris, Paul)
Each user needs to be able to see all the emails in each queue and be able to act upon those emails, they also need to be able to see (at a glance) whether an email has been responded to and by whom.
I've looked at email queues, but you have to assign an owner for the queue and that isn't really what we want (especially as we could soon end up with more service agents)
We're doing the rollout in-house as best as we can and have managed to get everything else working - it's just the emails we're not sure how best to work and I can't seem to find any clear advice on the best route forward.
I'm really hoping that people here will be able to help us out!
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