web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / CI - Data: The search ...
Customer experience | Sales, Customer Insights,...
Suggested Answer

CI - Data: The search filter index skipped

(0) ShareShare
ReportReport
Posted on by CamillaM 11
Hi! I have ingested my data sources, ran unification and the system has created the output table customer profile with data in the columns. But I cannot see the customer profiles because the last step search & filter index is skipped. This is despite me adding and adjusting string columns, saving and running. What am I doing wrong? Attaching pictures of the system processes and output tables.

I have done this many times before with successful results and don't understand what is wrong this time.
Skärmbild 2026-04-03 100256.png
Skärmbild 2026-04-03 100041.png
Categories:
Dynamics 365 Customer Insights - Data
I have the same question (0)
  • Suggested answer
    ManoVerse Profile Picture
    ManoVerse 940 Super User 2026 Season 1 on at
    This is expected behavior in Dynamics 365 Customer Insights , Search & Filter index is skipped because no eligible searchable field exists in the unified Customer table. Even if the Customer output table is populated, customer profiles (tiles) won’t appear unless at least one field qualifies for search,
    meaning it must:
    • Be data type Edm.String
    • Be included in search
    • Be well‑populated and high‑cardinality (e.g., email, phone, customer ID)
    • Exist in the final unified Customer table
    If fields are mostly null, low‑variation, or non‑identity attributes, the system can silently skips the index run by design, and no profiles are shown. 
    Fix you can try:
    Remove all indexed fields -> add one strong identifier (email/customer ID) -> mark it searchable --> Run the Search & Filter index again.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 192 Super User 2026 Season 1

#2
11manish Profile Picture

11manish 129

#3
CU11031447-0 Profile Picture

CU11031447-0 100

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans