Personalized Community is here!
Quickly customize your community to find the content you seek.
Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics 365 masterminds and designed to prepare you for industry-recognized Microsoft certifications.
Visit Microsoft Learn
2020 Release Wave 2Discover the latest updates and new features to Dynamics 365 planned through March 2021.
Release overview guides and videos Release Plan | Preview 2020 Release Wave 2 TimelineWatch the 2020 Release Wave 1 virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
OK Guys I did something stupid and I need help.
Last month I put a workflow on Email Entity create Event.
I missed the point that I should ignore incoming messages, So by doing this our CRM failed on working on new incoming messages and for a whole month no new message has entered the CRM.
(By the way I am using server side mail synchronization)
Sonow that I have fixed the workflows, I need to force crm to refetch Emailes in that period, is it by any means possible?
I tried removing a mailbox and re adding it and the whole thing was a mess!
Any help is appreciated.
It is worth checking Email Server profile record which has a attribute on the form under Advance Tab.
Process Email From - Date & Time
Thank you Bipin, But no that did not work.
Any other way to clear Email fetch history???
To refetch the emails you will want to navigate to Settings > customization > customize the system > expand entities > open the Mailbox entity > open up the main mailbox form and add the field "process email received after"
Then navigate to settings > email configuration > mailboxes > open up the mailbox you need the email to process in and then on the field you added to the form Populate this field to the date before the email was received in exchange and save the form.
Then once async runs you will notice that the date will change to current date. Once this happens check to see if the mail is reprocessed and in the system.
Hope this helps,
Business Applications communities