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Customer Service

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Answered
Customer Service forum How do I raise a complaint in Urban Company

Last replied Posted on by CU14060149-0

Urban Company Customer Service Phone Number +91 983 123 0702, Email, Help Center.

1
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Unanswered
Customer Service forum Complaint on Case

Last replied Posted on by ElieAJ 40

how can i log a complaint when a case is not resolved as expected? Any suggestions?

4
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Unanswered
Customer Service forum Zoom Phone Integration

Last replied Posted on by TedW 433

Hi, Just wondering if anyone has any experience with the Zoom Phone to Dynamics integration? I have completed the integration. The problem is attaching a Zoom call from Dynamics into a Case. I can see how to easily do it with a Lead, Contact or O...

1
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Suggested answer
Customer Service forum Omnichannel - How do you force clear/reset an agents utilized capacity?

Last replied Posted on by DanNewton 142

Hi, We are currently testing Omnichannel and unified routing. We seem to have a scenario where some users work capacities are being utilized even though they have no obvious open sessions, work items or cases. We know this as if we go to their use...

3
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Suggested answer
Customer Service forum Difference between Dynamics 365 Customer Service Workspace and Dynamics 365 Customer service hub?

Last replied Posted on by FA-11060814-0

Hello,   I need some help to understand the difference for the CRM user between Dynamics 365 Customer Service Workspace and Dynamics 365...

2
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Answered
Customer Service forum Default Lookup Place(?) to be "Users" and "All Security Group Teams"

Last replied Posted on by BK-17051419-0 18

Hello, How can I make the default lookup place to be both "Users" and "All Security Teams" in these places? By default it searchs for users "Teams...

1
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Suggested answer
Customer Service forum Timeline issues to see the activities

Last replied Posted on by Cat_Car 123

Hello, for around 2 weeks now, one customer service agent is not able to see the timeline activities in the cases. We implemented the copilot summa...

1
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Suggested answer
Customer Service forum How do you stop co-pilot for auto expanding panel on load?

Last replied Posted on by TarrasQ 39

How do you stop co-pilot for auto expanding panel on load? Some users find it frustrating that they have to close the panel each time they load /...

5
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Suggested answer
Customer Service forum Conversation record - Customer summary form not loading correctly

Last replied Posted on by duchan2 2

Hi, when as an agent I accept the transfer of chat/call new session with conversation record is opened. The customer is identified and form is co...

3
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Unanswered
Customer Service forum Regarding field is empty in Email Message event it is related to a Case

Last replied Posted on by Yan Naing 11

Regarding Field is empty for some emails even those emails are related to specific cases.   I am trying to "Resolve" the case when an email wi...

1
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