Skip to main content

Notifications

Dynamics 365 Community / Forums / Customer Service

Customer Service

Topic
Replies
Unanswered
Customer Service forum advence queues

Last replied Posted on by JG-20052155-0

Hello everyone!i need to know if when i create an advance queue in dev enviroment, i can transfer the same queue with original ID to UAT and Prod envi...

1
Replies
Unanswered
Customer Service forum Power Automate Flows to Cust. Service Hub

Last replied Posted on by JP-21050052-0

Hi all, I am currently identifying opportunities to add a new task that will be assigned to a pre-existing case in our D365 CSHub. Currently the ...

1
Replies
Answered
Customer Service forum Questions about Queues

Last replied Posted on by viet561995 73

Hi everyone, I'm new to Dynamics 365 Customer Service and I have a couple of questions about queues: 1. Identifying Cases and Activities in ...

2
Replies
Suggested answer
Customer Service forum Notes Card missing

Last replied Posted on by CU10051026-0 6

Hi, I've created a new Sandbox with Customer Service installed. I want to modify the Activities display for Notes but OOTB, there is no Note...

1
Replies
Suggested answer
Customer Service forum How to Display Contacts on the Active Cases View?

Last replied Posted on by CU09051936-0 4

Hello everyone,I have a requirement and need some assistance. On the Case form in Dynamics, we have a subgrid called /Contacts,/ which shows all the c...

3
Replies
Unanswered
Customer Service forum Customer Service App Access for end users

Last replied Posted on by Community member

We have been looking into using one of MS Dynamics Apps for our internal IT helpdesk system, we have created a sandbox environment and trying to creat...

2
Replies
Unanswered
Customer Service forum Omnichannel Chat Authentication with JWT

Last replied Posted on by Community member

Hello, I have tried to implement Authentication settings in Omnichannel chat on a custom Portal. I have followed the steps accordingly to th...

1
Replies
Unanswered
Customer Service forum Creating Note Template

Last replied Posted on by IO-08051336-0 3

Dear all, i wanna ask a question about notes. How can i add templates to note section on customer tickets ? I am solving same type tickets e...

1
Replies
Unanswered
Customer Service forum How to prevent Customer Service/Omnichannel Session Tabs reload behavior

Last replied Posted on by Edwin VC 14

Currently when working with Customer Service/Omnichannel Session Tabs the behavior is that the tab content will reload every time the tab is selected/has focus.This is documented as by design:"Why do tabs reload when an agent switches session...

2
Replies
Unanswered
Customer Service forum Instagram Integration with Omnichannel

Last replied Posted on by PabloC

Hi all,  Recently FB launched integration with Instagram, all the configuration procedure in the app is the same as Facebook integration, uses the same APP so i configured the same webhook with the new permissions for instagram messaging. Im ...

1
Replies

Helpful resources

Quick Links

Upcoming TechTalk: Copilot Capabilities…

Review the Copilot features that are currently available in Dynamics 365 Finance…

Demystifying Copilot: Service Edition with Sundar Raghavan

Sundar answers more questions about Copilot for Service...

Dynamics 365 Business Central vs Finance and SCM

Take a look at the key differences between Business Central and…

Leaderboard

#1
Andre Arnaud de Calavon Profile Picture

Andre Arnaud de Cal... 283,377 Super User

#2
Martin Dráb Profile Picture

Martin Dráb 223,308 Super User

#3
nmaenpaa Profile Picture

nmaenpaa 101,140

Featured topics

Product updates

Dynamics 365 release plans