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Dynamics 365 Community / Forums / Microsoft Cloud for Sustainability | MSM, SDSF,... / The 'find facts with C...
Microsoft Cloud for Sustainability | MSM, SDSF,...
Answered

The 'find facts with Copilot (preview)' job won't complete

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Posted on 20 Feb 2025 14:25:21 by J-W 34
Hi everyone,
 
I ran the find facts with Copilot (preview) function on a document for the very first time about 5 days ago, but any new find facts job that I try to initiate after the first one consistently results in the following error:
 
"Copilot is already looking for facts
You'll be able to look for more facts after this process completes"
 
But I also encountered this error (see below), which seems to be related to the one mentioned above, though with some more technical details.
 
NB: I did of course enable the allow fact finding with Copilot parameter located in Settings \ External reporting prior to initiating any fact finding job.
 
 
I can't imagine for the initial job to take more than even an hour, so I'm assuming the job simply hangs or some other dependencies misfired.
 
I looked into the system jobs form within Power Platform Environment Settings, but I wasn't able to find any jobs that looked remotely related to the find facts job that had been initiated, so I'm puzzled as to how to investigate the issue any further.
 
 
Any thoughts on how to fix this issue?
Categories:
Sustainability Manager
  • Verified answer
    J-W Profile Picture
    J-W 34 on 11 Mar 2025 at 08:36:05
    The 'find facts with Copilot (preview)' job won't complete
    Hi KS-06031624-0,
     
    Thanks for your feedback!
     
    Last week, we found out that one of the required workflows was disabled. We enabled this workflow and then deleted the record in the ESG Fact Extractions table. That fixed the issue.
     
  • Suggested answer
    KS-06031624-0 Profile Picture
    KS-06031624-0 on 06 Mar 2025 at 16:49:23
    The 'find facts with Copilot (preview)' job won't complete
    Find facts with copilot requires Dataverse connection reference to be setup. The setup instructions are available on this link: Find facts with Copilot in Sustainability Manager (preview) - Microsoft Cloud for Sustainability | Microsoft Learn. After flows have been configured, ensure all flows in the "External ESG Reporting Flow" solution are turned on. After this, open msdyn_esgfactextraction table in maker portal. and set the Extraction Status (msdyn_ExtractionStatus) field for the job to "Completed with error".
     
  • Holly Huffman Profile Picture
    Holly Huffman 4,190 on 27 Feb 2025 at 10:59:53
    The 'find facts with Copilot (preview)' job won't complete
    Hi there!
     
    Good evening, afternoon, or morning :) depending on your location!
     
    Apologies if you've tried these already, here are a few thoughts: 
    • check system jobs to ensure no pending or stuck jobs are in the environment. Look for any jobs that might be related to the copilot feature as sometimes jobs may not be clearly labeled
    • when able, though power platform admin center, restart the environment - this can sometimes clear out any stuck processes
    • as always, clear your browser's cache and cookies 
    • since you were able to run the initial job it isn't likely to be permissions but good to double check you have msdyn_esgreportingappsetting permission 
    • review logs / log files for additional details 
    • double check the version you are running to make sure a patch isn't available which may resolve 
     
    hope this helps some! 
     

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