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Dynamics 365 Community / Forums / FastTrack for Dynamics 365 forum / How to popout the conv...
FastTrack for Dynamics 365 forum
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How to popout the conversation panel

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Posted on by SC-13111409-0 4
I have a customer that has had a number of experiences where the conversation panel is popped out in front of the normal desktop.  This seems to happen on its own and not consistently.  Is there a way to intentionally do this or is this behavior a bug?
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  • Verified answer
    Muhammad Shahzad Shafique Profile Picture
    Muhammad Shahzad Sh... 2,739 Most Valuable Professional on at

    From the screenshot, the Communication Panel is in its popped-out (floating) mode. This is a supported UI state, not necessarily a bug.

    A few points:

    • Yes, users can intentionally pop out the Communication Panel by clicking the Pop out/Restore icon in the panel header (next to the minimize button). Clicking it again docks the panel back into the workspace.
    • If the panel is appearing in floating mode without the user clicking the button, that is not expected behavior.
    • This can sometimes occur if:
      • The browser restores the previous UI state after a refresh or session restore.
      • The app remembers the last panel state.
      • A browser extension or custom script is interfering.
      • There is a product issue in a specific Dynamics 365/Customer Service workspace build.

    Recommended troubleshooting

    1. Confirm whether users can reproduce it consistently with specific steps.
    2. Test in an InPrivate/Incognito browser session with extensions disabled.
    3. Test in another supported browser.
    4. Verify whether the issue occurs for all users or only specific users.
    5. Check the environment version and see if the issue persists after applying the latest Microsoft updates.

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