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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Error While Syncing C...
Small and medium business | Business Central, N...
Suggested Answer

Error While Syncing Customer in Shopify <> Business Central Integration

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Posted on by Jeel P 47

Hi everyone,

I'm working on a Shopify to Business Central integration, and I’m getting the following error when trying to sync a customer:

Has anyone faced a similar issue?

It seems to be coming from Shopify’s side (internal server error), but I’m not sure if it’s a config issue on the BC side or something else.

This happens only when syncing a customer

Any guidance, similar experiences, or troubleshooting tips would be greatly appreciated!

Thanks in advance!

Categories:
Dynamics 365 Business Central
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  • Suggested answer
    DAnny3211 Profile Picture
    DAnny3211 11,397 on at

    Hi Jael,

    The error message you're seeing — "Internal error... INTERNAL_SERVER_ERROR" — typically indicates a temporary issue on Shopify's end. However, here are a few things you can check to rule out any configuration issues on the Business Central side:

    1. Validate Customer Data:

      • Ensure the customer record being synced contains all required fields (e.g., email, name, address).
      • Shopify may reject incomplete or improperly formatted data, even if the error message is vague.

    2. Check API Limits and Permissions:

      • Confirm that your Shopify API credentials have the necessary permissions to create or update customers.
      • Also, check if you're hitting any rate limits, especially if syncing in bulk.

    3. Retry Mechanism:

      • If this is a transient error, implementing a retry mechanism in your integration flow may help.

    4. Review Shopify Logs:

      • If possible, check Shopify’s admin logs or contact their support with the Request ID provided in the error message (961) for more details.

    5. Connector Version:

      • Make sure you're using the latest version of the Shopify Connector in Business Central, as updates may resolve known issues.

    Let me know if you'd like help reviewing the customer data or setting up error handling!

    Please verify if this response was helpful.

    Best regards!

  • Mansi Soni Profile Picture
    Mansi Soni 8,907 Super User 2025 Season 2 on at
    Moved from Microsoft Dynamics 365 to Small and Medium Business for better engagement.

    Regards,
    Mansi Soni

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