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Small and medium business | Business Central, N...
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Cancel Approval Request

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Posted on by 857

Hi everyone,

I have a workflow configured in Business Central for Sales Return Orders.

When I send a Sales Return Order for approval, the approval request is created successfully. However, if I need to cancel the approval request, clicking Cancel Approval Request does nothing. There is no error message, and the approval request is not cancelled.

Initially, I thought it might be a user permission issue, but I tested it with multiple users and observed the same behavior. This issue only occurs with Sales Return Orders. The Cancel Approval Request action works correctly for other document types.

Has anyone experienced this issue before or knows why this happens only for Sales Return Orders? Is this a known limitation, a bug, or is there any additional setup required?

Any suggestions or solutions would be greatly appreciated. Thank you!

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