In Dynamics 365 Customer Insights – Journeys (Real-time), I’d like to capture the exact rendered version of each email sent — including all personalized placeholders already resolved.
I’ve seen references to an internal action named msdynmkt_EmailRetrieveExactMessages, apparently used by the timeline feature to display the exact copy of sent emails.
Is this action (msdynmkt_EmailRetrieveExactMessages) officially supported or documented for external use (e.g., via Dataverse Web API, Power Automate, or plugins)?
If not, what is the recommended supported method to programmatically retrieve the fully rendered email content (HTML/text) as it was sent to a contact in Real-time Journeys?
Any guidance or official confirmation would be greatly appreciated!
Is msdynmkt_EmailRetrieveExactMessages a supported in RealTime Journeys?
No,it is not an officially supported or documented API.
It’s an internal, non-public operation used only by the first-party app.
It’s not included in the official Dynamics 365 Customer Insights – Journeys Web API documentation
Using it via Dataverse Web API, custom plugins, or Power Automate is unsupported and risky — Microsoft can change or remove it at any time (no backward-compatibility guarantee).
In short:
You should not rely on msdynmkt_EmailRetrieveExactMessages for integrations or automation outside of Microsoft’s own UI.
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