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Balance Sheet Data not loading to Prophix

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We use Microsoft NAV for our GL system and Prophix for reporting.  We are having issues with data not showing up in Prophix.  This happens when a balance sheet account has no transactions for the month.  There is no data for Prophix to grab and therefore, it loads a zero value.  Prophix believes there may be some setting in NAV that will kick the prior month result forward when there are no transactions posted to an account for the month.  Has anyone dealt with this issue.
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    gdrenteria Profile Picture
    gdrenteria 12,290 Most Valuable Professional on at
    Balance Sheet Data not loading to Prophix
    Hi
    You could try checking the product forum.
    Best
    GR
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    YUN ZHU Profile Picture
    YUN ZHU 74,036 Super User 2024 Season 2 on at
    Balance Sheet Data not loading to Prophix
    Prophix is ​​not a function of NAV and I recommend you contact the partner responsible for it directly.
     
    Thanks.
    ZHU

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