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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / "Up Next" Does Not Sho...
Customer experience | Sales, Customer Insights,...
Suggested Answer

"Up Next" Does Not Show Anymore!

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Posted on by RH 450
So I tried to rearrange the Sections. It would appear that UpNext stops working if you move it? Also does Assistant need to above it for this to work? Or does it have do be a certain width for it to work?
 
I've tried adding tasks to a New Lead, etc. but it just shows as a blank section now. I tried to remove and re-add the component/widget but it still does not work.
 
Please help, Thanks!
Categories:
Microsoft Dynamics CRM
I have the same question (0)
  • CU23111009-0 Profile Picture
    CU23111009-0 2 on at
    Hello,
    Yes. Up Next will stop working if you move it to an unsupported section. It must stay in a single-column, main body section of the form. If placed in a narrow or side column, it loads blank. The Assistant does not need to be above it, but both must stay in supported (main-column) areas for Up Next to function.
  • Suggested answer
    ManoVerse Profile Picture
    ManoVerse 884 Super User 2026 Season 1 on at
    The Up next widget goes blank after moving because its component loses the section reference or the record has no qualifying activities/sequences. try Add a new 1‑column section, select it, then re‑add Sequence (Up next) and publish. Ensure the record has a future-dated task or sequence and the viewer is the owner. Also, It does not require Assistant above it, and width isn’t a hard requirement , just use the single column section.

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