Dynamics Community Forum Thread Details

Hello,

we are using Dynamics 365 CRM onprem and have troubles opening the "system settings" windows. When the window pop ups, it immediatelly shows the error "Error:" with no further information.

When downloading the protocol log :

Unhandled exception:
Exception type: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]
Message: System.Globalization.CultureNotFoundException: Culture is not supported.
Parameter name: culture
3072 (0x0c00) is an invalid culture identifier.
   at System.Globalization.CultureInfo.InitializeFromCultureId(Int32 culture, Boolean useUserOverride)
   at Microsoft.Crm.LocaleValues.GetCultureInfo(Int32 lcid)
   at Microsoft.Crm.Core.Application.WebServices.RegionalOptions.GetDefaultsForAllLocales(String locale): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #9EEDCA66Detail:
<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance"
mlns="http://schemas.microsoft.com/xrm/2011/Contracts">
<ActivityId>73d83dc9-c806-470e-af8c-2d8f04d5034b</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic">
    <KeyValuePairOfstringanyType>
      <d2p1:key>CallStack</d2p1:key>
      <d2p1:value xmlns:d4p1="http://www.w3.org/2001/XMLSchema" i:type="d4p1:string">   at System.Globalization.CultureInfo.InitializeFromCultureId(Int32 culture, Boolean useUserOverride)
   at Microsoft.Crm.LocaleValues.GetCultureInfo(Int32 lcid)
   at Microsoft.Crm.Core.Application.WebServices.RegionalOptions.GetDefaultsForAllLocales(String locale)</d2p1:value>
    </KeyValuePairOfstringanyType>
</ErrorDetails>
<HelpLink i:nil="true" />
<Message>System.Globalization.CultureNotFoundException: Culture is not supported.
Parameter name: culture
3072 (0x0c00) is an invalid culture identifier.
   at System.Globalization.CultureInfo.InitializeFromCultureId(Int32 culture, Boolean
seUserOverride)
   at Microsoft.Crm.LocaleValues.GetCultureInfo(Int32 lcid)
   at Microsoft.Crm.Core.Application.WebServices.RegionalOptions.GetDefaultsForAllLocales(String locale): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #9EEDCA66</Message>
<Timestamp>2026-04-14T07:20:17.0409522Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

Strange: The dropdownlist for selecting the "actual format" is showing the 3072 as first entry of the list:

No matter when I call CRM in client or server (as administrator), the error persists.

However, when clicking away the error, the system settings is working fine, I can change e.g. the date format and save it.

Anything else is working fine, contacts, accounts, campaigns are ok. So there is only a sick feeling in the stomach.

CRM (german version) is running on Windows Server 2022 (english, with german language pack) and uses SQL Server 2022 Developer (english). The SQL Server runs on same VM as CRM. I am using this machine as test system.

It´s a brand new server where I installed CRM 9.0.2 and updated it to 9.1.42. Then I used the deployment manager toimport the database from another test system which is running CRM 9.1.40 (which is running windows server 2016 DE and sql server 2016 EN, where this error doesn´t popup).

How to get rid of the error?

BR/ Lars

Categories:

Microsoft Dynamics CRM