Hi everyone 👋
I’m facing an issue in Dynamics 365 Customer Insights – Journeys (Real-Time) related to contact creation via CI Forms.
When a new contact is created through a Customer Insights Journeys form, I am correctly collecting fields: first name, last name, email, and then:
Purpose consent (via the compliance profile)
Topic consent (from the same compliance profile, “checked by default = on” as i want the person to subscribe to a particular topic via this customer insights from (RTM))
However, despite the user giving consent on the form, the newly created contact ends up with:
👉 Bulk Email consent = “Do Not Allow”
In other words, the Communication consent record shows Do Not Allow, and the user must manually go into the contact’s Consent tab and turn off “Set do not allow bulk emails” to switch it to Allow — as shown in the attached screenshot.
Has anyone encountered this issue? Is there a known workaround or configuration fix to ensure that contacts created via CI forms automatically get Bulk Email = Allow when purpose/topic consent is provided?
Any insights or recommended settings to check would be greatly appreciated! 🙏
Thank you
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