Share
Report
98Dear All
I hope someone can point me in the right direction.
On a Dynamics "Phone Call" record, if the phone call resulted in a conversation with the customer [and thus there's a "Call Summary" tab], I can see the transcript on the screen in alphanumeric characters. It's also there as an audio recording. But there's a version of the transcript in alphanumeric text. I'm after the text version of the transcript. Why can I not download it? How can I get hold of it?
Screenshot - why can't I download this transcript? You can't SaveAs, and you can't Copy&Paste.
I need to download this text transcript into a file [ideally as a JSON file, but HTML will do].
How do I do this? In other words, how do I download the transcript text? It's the text I'm after, not the audio file.
If a try to copy+paste the text under "Transcript", it doesn't include all the text. If I right-click and choose "Save-As", I get the full HTML from the whole page, but I can't see where the transcript is in that HTML. There's a lot there, and it doesn't seem like it's possible to extract the text transcript in any way.
By the way, if I look at a Dynamics "Conversation" record, you can see the transcript there (assuming that a conversation took place). There's a "Download transcript" button available for you to use. But there's no "Download transcript" button for a "Phone Call" record.
Screenshot: "Conversation" has a "Download transient" button. Why not "Phone call"?
Happy to do this as an API call if someone knows how to do this.
Why is it that there's a "Download transcript" button for a "Conversation", but not for a "Phone Call"?
QUESTION: How does one download the "Phone Call" script transcript. Copy+Paste doesn't work. Nor does right-click -> "Save As".
Categories:
I have the same question (0)
All responses (
Answers (
