Hi,
I have a user who is unable to use the Add in, Dynamics 365 App for Outlook, where others can.
I've checked the users Security, Role and Teams permissions, access and they compare to user who can use the app.
I've performed the Test and Enabled procedure
I've confirmed they are an Eligible user
They access the Add on icon from Outlook and see this
I've asked our team who manage Exchange to check the person's account and they can't find any issues. They can use Dynamics so have a licenses. Granted it is a Customer Engagement one as we are still in the process of moving users over to new licenses.
I was looking at removing the Add in and then adding it back in, but unable to locate the Add In. Only this result appears and not sure this is the one??
Any ideas of why they can't and how to resolve this???
331
Share
Report
All responses (
Answers (
