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ReportMicrosoft pushed Service Update 26014 to our cloud Dynamics 365 instance this past Monday and it seems to have created an error with the Pipeline View feature on the Opportunities Dashboard. Rather than rendering the view, we receive the following error:
Custom Control with Id: MscrmControls.Sales.DealManagerWorkspace.DealManagerWorkspace failed to render; Message: Cannot read properties of undefined (reading 'CommonUtils')
We can confirm the issue is with the upgraded application "Dynamics 365 Sales Application" because we have other environments still running version 9.0.26012 and they behave correctly whereas the instance running 9.02.26014 is getting the error. There are no other differences with the environment.
We do use a custom application with component reference to the pipeline. We suspected we might have to refresh those libraries by removing and readding the reference, but that didn't resolve the issue. From what research I've been able to do I've learned that there was quite a bit done to the Client Control and Live Chat Widget libraries in 26014 and the Pipeline View (or Deal Manager) was heavily affected by the changes.
Does anyone know of a way to resolve the error, or if Microsoft is working on a hotfix or patch to correct the issue?
Appreciate any assistance.
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