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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Changing company accou...
Finance | Project Operations, Human Resources, ...
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Changing company accounts to: XXXX

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Posted on by CU04091153-0 208
 

Hi, only one user is receiving a pop-up message saying “Changing company accounts to: XXXX” when trying to settle an invoice in the Customer Payments Journal during an intercompany settlement. The user is unable to view the FTI under the Tax invoice as well. What could be causing this?

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Dynamics 365 Finance
I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 303,461 Super User 2026 Season 1 on at
    Hi,

    Usually, such message appears if a user navigates from one legal entity to another. In case you are using centralized payments and settles invoices from another legal entity that the user is at that moment working in, they can expect such message to alert the user that he will not switch unattended.
     
    For the FTI, does this user have access via security in various different legal entities for the free text invoices?
     
  • Suggested answer
    Syed Haris Shah Profile Picture
    Syed Haris Shah 1,319 Super User 2026 Season 1 on at
     
    If you are receiving payments from the customer with the same name in both legal entities, ensure that both customer records share the same Party ID. If they do not, you may encounter errors during settlement in the receiving legal entity.

    Could you please verify whether the name of the customers exist in both legal entities and share the same Party ID?
     
    If you find this answer helpful, please consider verifying the answer. 👍
     
    Regards,
    Syed Haris Shah

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