Hi there.
I guess this question has two parts.
Part 1: Sending appointment invites
I am trying to trigger the sending of a meeting invitation to required attendees automatically on appointments created in CRM, but cannot seem to get it to work.
When I create an appointment & set a required attendee -> the appointment syncs to my user/work outlook calendar with no issue.
But, when I open up the appointment in Outlook it says "you haven't sent this meeting invitation yet" and I have to click the Send button within Outlook for the meeting invite to be sent to the required attendee.
I've tested this making one of the required attendees a contact whose email address is set to my own personal gmail account.
My mailbox in CRM is approved, tested & enabled, server side synchronizatiopn setup for appointments and appointment configuration status is showing as success within the mailbox.
Is there any other reason that these appointments aren't sending meeting invites?
Part 2: syncing responses
If I can achieve sending the meeting invite as per part 1 above - I am wondering how I can detect in CRM whether the attendees have accepted the invite or not.
Is this even possible?
Thank you in advance for any advice.
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