I have a client who is using Sinch Message Media as their text message provider. We have set it up as a custom channel and been testing sending text messages. The issue that I am finding is that it is showing 0 text messages Delivered and 0% Delivery Rate even on text messages that are being received by the intended audience (there are clicks registered).
I checked this against another client who is using Twilio, which is already integrated into CIJ, and their text message journeys show a proper number for delivery rate and delivered.
Is the 0% delivery rate because it's a custom channel? And if so, is there a solution to getting a number for delivered and delivery rate?
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