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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Duplicate payment need...
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Duplicate payment needs to be sent back

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Posted on by AP-11111354-0 10
Hello, I have a payment posting/Duplicate issue… Client made a payment for $866.66 and $780.99 for a patient. The $866.99 is posted and applied to the invoice. However, the $780.99 is duplicate which we need to refund it back to the client. Payment Poster can’t apply that $780.99 since there is nothing to apply to in D365 and the AP team can’t process the duplicate back to client until we apply it in D365 and generate an SCN#. Our AP team tried to process the refund but D365 didn't process without an SCN#of that dupe payment, and we don't know how to create the dupe payment to show it with SCN#. Our finance team is pretty new so we don't know how to resolve this issue. Any suggesting on how to perform this in D365?
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Dynamics 365 general
  • AP-11111354-0 Profile Picture
    AP-11111354-0 10 on at
    Duplicate payment needs to be sent back
    ok, I just changed the product to D365. Hope I can get this resolve soon. 
  • Brian_IL Profile Picture
    Brian_IL 713 on at
    Duplicate payment needs to be sent back
    Your post appears with Dynamics SL questions. Please change the product to D365, a completely different app; you'll be much more likely to get an answer.
  • AP-11111354-0 Profile Picture
    AP-11111354-0 10 on at
    Duplicate payment needs to be sent back
    oh sorry... Idk why that happen but below is my issue...
     
    I have a payment posting/Duplicate issue… Client made a payment for $866.66 and $780.99 for a patient. The $866.99 is posted and applied to the invoice. However, the $780.99 is duplicate which we need to refund it back to the client. Payment Poster can’t apply that $780.99 since there is nothing to apply to in D365 and the AP team can’t process the duplicate back to client until we apply it in D365 and generate an SCN#. Our AP team tried to process the refund but D365 didn't process without an SCN#of that dupe payment, and we don't know how to create the dupe payment to show it with SCN#. Our finance team is pretty new so we don't know how to resolve this issue. Any suggesting on how to perform this in D365?
  • Anton Venter Profile Picture
    Anton Venter 18,765 Super User 2024 Season 2 on at
    Duplicate payment needs to be sent back
    Your post just contains "Hello," and nothing else. Maybe it's just for me.
  • AP-11111354-0 Profile Picture
    AP-11111354-0 10 on at
    Duplicate payment needs to be sent back
    how to create an SCN# for the dupe payment so AP team can refund it back? we're using old D365 not Dynamic. 
  • Komi Siabi Profile Picture
    Komi Siabi 12,686 Most Valuable Professional on at
    Duplicate payment needs to be sent back
    Hi, 
     
    Please, what is your question?

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