Hi there,
We encounter an issue with the Subscription Billing.
We have the following setup:
Customers with payment term: bank transfer (NOT Direct Debit)
The customer has an active direct debit mandate ID
Customer Subscription Contract with payment term: Direct Debit (also marked as Direct Debit).
When we issue a customer subscription contract invoice the system does not apply the active direct debit mande to the invoice.
(When the customers' payment term is set to Direct Debit though the subscription billing invoice is created with the direct debit mandate selected.)
As we issue non direct debit invoices for common sales to this customer the standard setup should remain to payment term: bank transfer on the customer.
How can we use the subscription billing to automatically use the Direct Debit Mandate when the payment term: Direct Debit is set in the contract?
