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Small and medium business | Business Central, N...
Suggested Answer

Workflow User group for Sequence 3

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Posted on by 9

Hi all, hoping someone can help me with a Business Central workflow issue.

I'm trying to set up a 3 sequence approval workflow using a single user group, where release depends on both who approves in the sequence and how much the PO is for.

 

Here's what I'm aiming for:

  • If the PO is ≤ £10,000, it should release after the first person in the sequence approves.

  • If the PO is > £10,000 and ≤ £250,000, it should release after the second person approves.

  • If the PO is over £250,000, it should require all three users in the workflow group to approve before releasing.


  •  

I’ve tried setting this up using pending approval amounts, but when the PO is between £10,000 and £250,000, it doesn't release after the second person approves, it just stays stuck.

 

What am I doing wrong?

could someone point me in the right direction?

 

Thanks for your help

I have the same question (0)
  • Sohail Ahmed Profile Picture
    11,154 Super User 2025 Season 2 on at

    The workflow gets "stuck" because Business Central's standard "Workflow User Group" approval doesn't automatically handle sequential tiers based on amount within a single step.

     

    Implement multiple approval steps in your workflow. Each step should have specific conditions for the PO amount (< £10k, > £10k & <= £250k, > £250k) and use Approver Type: Approver with correctly configured Approval User Setup (defining who approves whom in the hierarchy).

     

     

    ✅ Mark this answer as verified if it helps you.

  • Suggested answer
    YUN ZHU Profile Picture
    95,930 Super User 2025 Season 2 on at
    Hopefully the following discussion can give you some hints.
    https://community.dynamics.com/forums/thread/details/?threadid=5b741332-47f5-4478-ae72-76162743aadb
    In addition, the standard Workflow module has some limitations. If you want a more flexible approval flow, it is recommended to use Power Automate.
     
    Thanks.
    ZHU
  • Suggested answer
    James Trice Profile Picture
    9 on at
     
     
    Thank you for your help. I adjusted the workflow based on the link provided, but it still gets stuck on Pending approval

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