Dynamics Community Forum Thread Details

Cannot sign into dynamics

Hello GD-20031521-0,

The error message "Not Supported - This action is not supported" during Dynamics 365 sign-on suggests an issue with the authentication process or the user's access rights. Here's a breakdown of potential causes and troubleshooting steps:

Possible Causes:

Licensing Issues:
- The user may not have a valid Dynamics 365 license assigned to them.
- The assigned license may have expired.
- There might be a conflict with the user's license type.
User Account Problems:
- The user's account might be disabled or locked.
- There could be an issue with the user's password.
- The user's account might not be properly synchronized with Azure Active Directory (if applicable).
Security Role or Permissions:
- The user might not have the necessary security roles or permissions to access Dynamics 365.
- There could be a conflict with the assigned security roles.
Browser Issues:
- Browser cache or cookies might be causing conflicts.
- Browser extensions might be interfering with the sign-on process.
- The browser might not be compatible with Dynamics 365.
Dynamics 365 Service Issues:
- There might be a temporary outage or issue with the Dynamics 365 service.
Azure Active Directory Issues:
- If you are using Azure AD for authentication, there may be issues with Azure AD.
Conditional Access Policies:
- Conditional access policies may be blocking the login.
Multi-Factor Authentication Issues:
- Problems with multi-factor authentication may also cause this error.

Troubleshooting Steps:

Check User Licenses:
- Verify that the user has a valid and active Dynamics 365 license.
- Confirm that the license is assigned correctly.
Verify User Account:
- Ensure that the user's account is enabled and not locked.
- Have the user try resetting their password.
- If using Azure AD, confirm the users account is working correctly in the Azure AD portal.
Review Security Roles:
- Check the user's assigned security roles and ensure they have the necessary permissions.
- Test with a system administrator role to rule out permission issues.
Clear Browser Cache and Cookies:
- Clear the browser's cache and cookies.
- Try using a different browser.
- Try using incognito mode.
Disable Browser Extensions:
- Temporarily disable browser extensions to see if they are causing conflicts.
Check Dynamics 365 Service Health:
- Check the Microsoft 365 Service Health dashboard for any reported outages or issues.
Azure AD Health:
- Check the Azure AD portal for any errors.
Conditional Access Policy Check:
- Review any conditional access policies that may be affecting the user.
Multi-Factor Authentication Check:
- Verify that MFA is configured correctly.
"Show Details"
- If the "Show details" option is available, click on it to get more information about the error. This may provide more specific information about the cause of the problem.
Contact Microsoft Support:
- If you are unable to resolve the issue, contact Microsoft Support for assistance.

By systematically going through these troubleshooting steps, you should be able to identify and resolve the issue preventing the user from signing in to Dynamics 365.

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My response was crafted with AI assistance and tailored to provide detailed and actionable guidance for your Microsoft Dynamics 365 query.

Best Regards,
Daivat Vartak

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