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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / No email notification ...
Small and medium business | Business Central, N...
Suggested Answer

No email notification after Field Monitoring setup

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Posted on by STP 1,016
Hi all,
 
I've setup email account and select a table (e.g. QI header 20405) and a field (e.g. status) in Field Monitoring setup.
 
When the QI is passed, I changed the status from Open to Finished.
 
However, I still cannot receive a email notification.
 
I've tested other processes, e.g. PO email sending, it's working.
It doesn't look like a email setting issue.
 
Has anyone had any idea?
 
Thanks!
Categories:
Dynamics 365 Business Central
Microsoft Dynamics NAV
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  • Suggested answer
    OussamaSabbouh Profile Picture
    OussamaSabbouh 18,314 Super User 2026 Season 1 on at
    Hello,
    Please check Monitored Fields Log Entries first: if the status change is logged, the monitoring works and the issue is only with notification setup. In Field Monitoring Setup/Worksheet, confirm Email Notification is enabled, a recipient user with a valid email is selected, and the sending account is Microsoft 365 or SMTP, not Current User, because Current User accounts cannot send field-monitoring notifications. Also, after adding or changing monitored fields, you must sign out and sign in again before testing. If no log entry is created, verify that table 20405 and the correct physical Status field are being modified, especially if this is a custom extension table.
    Regards,
    Oussama Sabbouh

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