Delivery note

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Posted on by CU19111622-0

What is the process for canceling a sales order delivery note?

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Dynamics 365 Finance

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Rashid.Ali 313 on at

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Hi,

You can post the delivery note / packing slip, please follow this navigations AR > Order > All sales order > Pick and Pack > Packing slip journal and cancel this.

Hope it will help you.

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Subramani Sivan 378 on at

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Hi

Please go through below process and let me know if you have any issues during this process.

https://www.aliciamvp.com/post/to-reverse-a-posted-sales-order-packing-slip-that-has-not-been-invoiced

Thanks,
Subra

If this helped, please mark it as "Verified" for others facing the same issue

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Martin Dráb 239,444 Most Valuable Professional on at

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This question belongs to a product forum, not the Engage with the Community forum.

Please tell us which D365 product you're talking about, so the question can be moved to the right forum and you'll get answers relevant to your situation.

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CU19111622-0 27 on at

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Subramani Sivan, I've tried to follow the instructions in the document, but the “Cancel” and “Correct” buttons are greyed out.

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Rashid.Ali 313 on at

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Hi @CU19111622-0,

If these buttons are greyed / disable that means invoice has been posted against this SO. Can you share the status of the SO?

Regards,

Rashid Ali,

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Subramani Sivan 378 on at

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Please share the SO status and the document which I have shared will only work not posted invoices.

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Martin Dráb 239,444 Most Valuable Professional on at

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Moved to Finance | Project Operations, Human Resources, AX, GP, SL forum, because the screenshot seems to be from D365 Finance.

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CU19111622-0 27 on at

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Here you can see the order status.

There is no invoice.

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