We have a site attempting to implement the payables agent and when attempting to process an invoice they receive the following:
"Access Denied. You do not have the necessary permissions to open the company "XXXXXXX" "
Please note:
* The account assigned to the Payables Agent has the Agent permission sets and is also a super user
* The user attempting to reprocess the invoices also has the Agent permission sets and is also a payables user and a super user.
* There are no company restrictions on either account under user setup
* The agent still displays in preview status. This is US BC 27.1.
The mailbox assigned to the Payables Agent (in M365) supposedly has full administrative permissions. We are in the process of confirming if the user attempting to reprocess the invoices also has full administrative permissions to the same mailbox.
Any other thoughts as to what may be causing the issue?
